Why Modern IT Support Services Matter
AI & Data Aren’t Just Buzzwords — They’re Business Multipliers
24/7 Availability
Reduce downtime and user frustration with real-time support
SLA-Backed Resolution
Ensure fast response and resolution for critical issues
Endpoint Protection
Minimize risks with patching, antivirus & device controls
Faster Onboarding & Migration
Speed up employee ramp-up and system transitions
Cost-Efficient Operations
Outsourced support reduces internal overhead by 40–60%
Proactive Monitoring
Identify and resolve issues before they impact operations
The AI Revolution Is Here
From GenAI to Agentic AI, the pace of innovation is exponential. Businesses that adopt early, scale faster.
- Train and deploy enterprise-ready AI models in weeks — not months.
- Automate repetitive tasks and decision flows using intelligent agents.
- Personalize experiences at scale with real-time ML pipelines.
- Translate vision, voice, and language into business action.
24/7 Technical Support
Round-the-clock helpdesk support for all user, system, and network issues — remote or onsite.
- Multi-channel access: Email, chat, portal, phone
- Certified L1–L3 support engineers
- Rapid escalation workflows and root cause analysis
- Multilingual support available for global teams
Freshdesk
Zoho Desk
ServiceNow
Jira Service Management
SLA-Based Ticket Management
We implement ticketing systems with defined response & resolution times — so you get guaranteed accountability.
- Prioritized ticket routing based on issue severity
- SLA monitoring, reporting, and compliance audits
- Custom workflows for incidents, service requests & change management
- Monthly reporting and trend analysis
Zendesk
Jira
ManageEngine
SolarWinds
Endpoint Management
Centrally manage laptops, desktops, and mobile devices with real-time visibility and control.
- Device provisioning, configuration, and imaging
- Remote patch management and updates
- Asset tagging, tracking, and lifecycle management
- Compliance enforcement and reporting
Microsoft Intune
Jamf
ManageEngine
Automox
Device Security
Protect your workforce against modern endpoint threats with enterprise-grade security measures.
- Antivirus, EDR & anti-malware deployment
- USB port control and encryption enforcement
- Security policy rollout (VPN, firewall, DLP)
- Lost/stolen device lockout & data wipe
SentinelOne
CrowdStrike
Bitdefender
Cisco AMP
Customer Onboarding
We ensure every user joins your environment with the right tools, access, and training from day one.
- Email, VPN, app access, and device handover
- Role-based provisioning and permissions
- End-user orientation and security training
- Documentation and onboarding checklist management
JumpCloud
Okta
Microsoft Intune
Freshservice
Migration Support
Seamless transition during platform upgrades, new tool adoption, or cloud migration projects.
- Desktop OS upgrades (Windows/Mac), mailbox migration (Google/M365)
- Data transfer and backup before migration
- Zero-downtime cutovers for apps and devices
- User training and post-migration support
Google Workspace ⇄ M365
Legacy PCs → Azure AD
On-prem → Cloud apps
File Servers → OneDrive
Use Case Highlights
We’ve Embedded AI Across Industries. See the Outcomes.
Remote Helpdesk for Healthcare Startup
Enabled 24/7 IT support for 200+ remote users with <1hr average resolution time.
Endpoint Rollout for Logistics Firm
Provisioned and secured 800+ field devices with Intune MDM + EDR.
Zero-Downtime M365 Migration
Migrated 500 users from Google to Microsoft 365 without business disruption.
Device Hardening for Financial Services
Deployed patch, AV, and USB restrictions across 1000+ machines for compliance.
Why UpRaqx?
We’ve Solved These Challenges. See the Results.
24/7 Helpdesk Support
Round-the-clock user assistance
SLA-Based Delivery Model
Fast, measurable, accountable service
Expert Engineers & Tools
Certified staff + enterprise-grade platforms
Secure Endpoint & Access Controls
Protect remote and hybrid teams from modern threats
Scalable Across Locations
Support for remote, in-office, and distributed teams
Let’s Support Your Workforce — Anywhere, Anytime
Whether you need fully managed IT support, hybrid helpdesk services, or endpoint security for your team — UpRaqx keeps your business running smoothly.
We believe in harnessing the power of technology to transform ideas into reality. As a leading IT company, we specialize in providing innovative software solutions tailored to meet the unique needs of our clients.
Contact Us
- +91 7085156560
- hello@upraqx.com
-
807-8th floor, Surya Icon, Naranpura
Ahmedabad – 380013
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